Privacy Policy

At Neil the Caravan Medic we respect your privacy. Our data handling processes are of the highest standard and are reviewed regularly.Please read our privacy policy below to understand when and how we collect your personal information and how we use it.

How do we collect your data?

The main ways that we collect your personal data are when you:

• Contact us by email, telephone or text
• Contact us on social media
• Complete the ‘contact us’ section on our website
• Make an online booking for our services
• Use our services

What information do we collect?

• Name, address, phone numbers, email address
• Information about your caravan and motorhome

How do we use your data?

Under General Data Protection Regulations (GDPR) any use of personal information must be justified under one of the legal grounds. The ways the we use your data are:

• To respond to your enquiry
• To inform you of your caravan/motorhome service dates

Who do we share your data with?

Neil the Caravan Medic will never sell your information to third parties or share it for marketing purposes.

We work with caravan manufacturers to deliver our services and where we need to share your information with them we only share what is necessary in line with the warranty of your vehicle.

What are your rights?

You have rights with regard to your personal information. In some circumstances you may have the right to ask us:

• For a copy of the information that we hold about you
• To change any information that we hold about you
• To delete any information about you that we no longer have a lawful basis to use
• To cease carrying out certain processing activities

These rights are subject to exceptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

How does this website collect information?

This website collects information in 3 ways:

• When you complete a ‘contact us’ form
• When you make a booking online
• cookies – this transfers browsing information so that we can see patterns of behaviour. You can block cookies manually at any time on your device by changing your privacy settings.

How can you contact us?

If you have any questions about our privacy policy, how we use your personal information or to change your preferences you can contact us on the details below:

1. Call – 01162352575
2. Email – enquiries@neilthecaravanmedic.co.uk
3. Write to – Neil the Caravan Medic Ltd, 10 Thorntree Close, Leicester, LE3 9QS