Alde Heating Questions and Answers

Q: I have bought a new caravan. How long will it be until I need a coolant change?

A: A UK manufactured caravan will have been installed with a 2 year coolant in the system. The system will need draining and new coolant installing at the 2 year point to avoid corrosion to the system.

Q: How do I know if my system has a 2 year or a 5 year coolant in it?

A: If your caravan has a 2 year coolant it will be a blue or green colour. If it has a 5 year coolant it will have a pink or purple colour.

Q: How often does the coolant need changing?

A: The coolant will need changing every 2 or 5 years depending on which coolant is in the system currently and when it was last changed.

Q: How do I change the coolant?

A: The coolant will need changing by a qualified engineer like ourselves.

Q: How do I know if the coolant has been changed at the correct intervals?

A: The coolant change is not a standard annual service routine. The seller should be able to advise whether this has been done and/or provide documentation.

Q: What will happen if I don't change the fluid?

A: If the fluid is not changed when its life is expiring then your system will begin to corrode from the inside. The pipes may split or breakdown, the pump will be affected and in extreme circumstances the boiler or heating element may fail. A complete new boiler will need to be installed which is a very expensive.

Q: How do I test the ratio of deionised water to glycol?

A: You will need to book an appointment to have your system tested with a spectrometer.

Q: My header tank is making a gurgling noise, what might it be?

A: This will be an indication that the coolant level is too low and needs topping-up or there is an airlock in the system.

Q: How do I get rid of an air lock in the system?

A: You will need to go round the system and use the bleed valves to release the air.

Q: What level should the level be at in the header tank?

A: It should be 1cm above minimum when cold.

Q: There is a gas failure message on my control panel, what should I do?

A: This is linked to an airlock in the system and so you will need to release the air by using the bleed values around the system.